We respect your privacy, and any personal information submitted to Penrith City Council will be dealt with according to the Privacy and Personal Information Protection Act (1998), Government Information Public Access Act (2009) and the Local Government Act (1993). Council will not use personal information for a purpose other than that for which it is collected. See Access to Information.
Contact Council 24 hours a day on
4732 7777 for emergencies involving:
We encourage residents and businesses to report graffiti in our City to help us remove it promptly. Call our free hotline
1800 022 182 or fill in our
online graffiti reporting form.
To report potholes or damaged
Council Rangers can issue on-the-spot fines for littering. We want our City to be a pleasant, healthy and attractive place. Litter can be a threat to people and our environment, especially our waterways.
To report a 'litter hotspot', contact Council on
4732 7777 or
To report illegal dumping in Western Sydney please call the
Regional Illegal Dumping (RID) squad on
4732 7446 or after hours on
Council can help resolve some types of neighbourhood or community grievances, including:
Where possible, first try to resolve an issue with a neighbour by talking to them about it.
If you want Council to investigate, we need you to put your complaint in writing unless it involves pollution that is in progress at the time, or an urgent safety issue such as an unfenced pool.
Neighbourhood Disputes and Grievances form (accessible pdf 177KB).
If you make a written complaint, your personal details will remain strictly confidential. Council is subject to laws concerning access to government information - see Government Information (Public Access) Act 2009
(GIPA Act) or our
Access to Information page for more details. But we would notify you if someone lodges a request for information about your complaint. Anonymous complaints can not always be investigated.
Council is often asked to intervene in disputes between neighbours and members of the community in situations where we don't have any statutory authority to act, or where there is a better option for resolving the issue:
We encourage you to have your say about community plans, policies and issues that will shape our City's future...