Bulky Waste Collection

Bulky Waste Collection

Items which are too bulky, too heavy or too big to be collected in your bins may be collected as a Bulky Waste Collection. Council provides its residents with up to 4 collections every year. Each collection must be no more than 2 cubic metres in size, which is roughly the carrying capacity of a standard box trailer. A collection can be arranged for garden vegetation, whitegoods, mattresses or general household items.

Bookings for a Bulky Waste Collection are essential and can be made online through The Waste Spot, Council's Online Service for all Waste-related requests.

This page contains information on what type of items are accepted and not accepted, how much waste can be collected, how to present your waste materials for collection and how to make a booking.

Please consider finding a new home for your unwanted items before deciding to place them out for collection. Items in good or decent condition can be donated to a charity or sold in a local used goods community network. Click here to learn more about donating responsibly.

Please review the Terms and Conditions prior to booking this service.

 

Collections must be 2m wide, 1m height.

REMINDER!  

A standard Bulky Waste Collection must be within 2 cubic metres in size.

If you have more than this amount for collection, you can notify us by selecting the correct size in your online booking at The Waste Spot.

Please note that if Bulky Waste Collections are oversized and we have not been notified, penalties may apply. 

Accepted Items

The following items are ACCEPTED and will be collected when placed out correctly. 

Household furniture: couches, chairs, rugs, beds, cabinets, drawers, tables, desks, etc. are accepted.

Household Furniture
Couches, chairs, rugs, rolled carpet, beds, cabinets, drawers, tables, desks and similar items.

Electronics: televisions, computers, heaters, lamps, fans, etc. are accepted.

Electronics

Council’s Community Recycling Centre (CRC) provides a free and convenient way to dispose of problem waste such as electronics in an environmentally friendly way. For more information on our CRC and its accepted items, please visit our Community Recycling Centre page

Household goods and loose items: toys, prams, clothing, linen, crockery, boxes, etc. are accepted.

Household Goods/Loose Items*
Toys, prams, clothing, linen, crockery, boxes and similar items.

*Loose items must be in boxes or bags.

Garden waste: branches, plants, clippings, mulch are accepted.

Garden Waste* 
Branches, Plants, Clippings and similar items that cannot fit inside your green-lidded Food Organics Garden Organics (FOGO) bin and are up to 1 metre long and 30cm in diameter.

*Loose items must be bundled and securely tied or placed into a cardboard box.

Bed mattress, 4 per collection.

Bed Mattresses
Maximum of 4 per collection.

Metal appliance and white goods: Fridges, dryers, ovens, etc. are accepted.

Metal Appliances/White Goods 
Fridges, dryers, ovens and similar items.

*Each individual item must be able to be reasonably lifted by 2 people. Items which are not reasonably able to be lifted by 2 people due to excessive weight or size will not be accepted.

Not Accepted Items

The following items are NOT ACCEPTED and will NOT be collected. Placing any of these items out for collection may result in a penalty.

Building and demolition waste: asbestos, fibro, bricks, tiles, concrete, rocks, soil, etc. are NOT accepted.

Building and Demolition Waste 
Asbestos, fibro, bricks, tiles, concrete, rocks, soil and similar items.

Food and general waste: food scraps, recyclables, compost, etc. are NOT accepted.

Food/General Waste
Food scraps, recyclables, compost and similar items.

Heavy and large items: tree Stumps, roots, car parts, materials over 1.5m long, etc. are NOT accepted.

Heavy/Large Items 
Tree Stumps, roots, car parts, materials over 1.5m long. Items unable to reasonably be lifted by two people.

Hazardous materials: sharp objects, dangerous chemicals, shattered glass, plate glass, mirrors, etc. are NOT accepted.

Hazardous Materials 
Sharp objects, dangerous chemicals, shattered glass, plate glass, mirrors and similar items.

Chemical waste: paint (including empty tins), oil, gas bottles, fire extinguishers, pesticides, herbicides, house/pool cleaners, batteries, etc. are NOT accepted.

Chemical Waste
Paint (including empty tins), oil, gas bottles, fire extinguishers, pesticides, herbicides, house/pool cleaners, batteries and similar items.

Terms and Conditions

Households with a domestic waste service are entitled to 4 Bulky Waste Collections per year. These entitlements reset annually on 1 January. To ensure your bulky materials are collected, please follow the guidelines outlined below.

How much waste to place out for collection:

  • The maximum size of one collection is for 2 cubic metres (roughly the carrying capacity of a standard box trailer).
  • If garden vegetation, whitegoods, mattresses or general household items are placed out at the same time, they must be placed neatly in separate piles.

Please note: If you have placed out more than 2 cubic metres of waste, additional collections will be taken from your entitlements until removal is complete. If there are no entitlements remaining, an additional collection can be arranged with additional fees, or the waste will be left for you to dispose of through your own alternative arrangements. 

Please note that leaving items on the kerbside without a scheduled collection is an offence and may incur a penalty.

If you have more than 2 cubic metres of waste  for collection, you can notify us by selecting the correct size in your online booking.

How to present the bulk material for collection:

  • You must book your Bulky Waste Collection before placing your items out for collection.
  • Once booked, please ensure your bulky items and materials are placed at the kerbside the night before your scheduled collection.
  • Materials and items must not be placed out for more than a day before your scheduled collection.
  • Place items on the kerbside, in front of your own property, at your normal bin collection point.
  • Materials and items must be placed out neatly to ensure our staff can safely access and handle your items.
  • Materials and items must not obstruct footpaths, walkways or disrupt pedestrian travel.
  • Only items suitable for collection will be collected, unsuitable items placed out will not be collected. Please review the list of items that are not accepted prior to making your booking.
  • If garden vegetation, whitegoods, mattresses or general household items are placed out at the same time, they must be placed neatly in separate piles.
  • Individual materials and/or items must not exceed 2 metres in length.
  • Vegetation and garden materials should be tied in manageable bundles with natural twine.
  • Stumps and logs must not exceed 30cm in diameter.
  • Materials and items must be light enough to be reasonably removed by 2 people.
  • Small items must be tied, wrapped, bagged or boxed.
  • Loose garden vegetation such as grass clippings and mulch must be bagged or boxed.

Cancellation of a Bulky Waste Collection

If you need to cancel a Bulky Waste Collection, please contact Council at least two business days prior to the scheduled collection date. If a collection is cancelled within 1 business day of the collection date it will be deducted from the household's annual allocation. 

Book A Bulky Waste Collection Online

Booking a Bulky Waste Collection can be done online through The Waste Spot. Online bookings through the online service can be made anytime and anywhere. 

You must register your details with the Self-Service Portal to make a booking. 

Your booking has been made when you receive a booking reference number and confirmation email. If you do not receive a booking reference number and confirmation email your booking has not been made.

CLICK HERE TO REGISTER AN ACCOUNT AND MAKE A BOOKING.

To make a booking over the phone, please call 4732 7777 from Monday to Friday between 8:30am-5pm (excluding public holidays).

Translation Service:131 450