Bulky Waste Collection

Bulky Waste Collection

Items which are too bulky, too heavy or too big to be collected in your bins may be collected as a bulky waste collection. Council provides its residents with up to 4 on-call collections every year. Each collection must be no more than 2 cubic metres in size, which is roughly the carrying capacity of a standard box trailer. A collection can be arranged for garden vegetation, whitegoods, mattresses or general household items.

Bookings for a Bulky Waste Collection are essential and can be made online through the Self-Service Portal. This page contains information on what type of items are accepted and not accepted, how much waste can be collected, how to present your waste materials for collection and how to make a booking.

Please review the following Terms and Conditions prior to booking this service.

 

Collections must be 2m wide, 1m height.

REMINDER!  

A standard Bulky Waste Collection must be within 2 cubic metres in size.

If you have more than this amount for collection, you can notify us by selecting the correct size in your online booking or by letting one of our friendly Waste Officers know by calling 4732 7777.

Please note that if Bulky Waste Collections are oversized and we have not been notified, you can be penalised.

Accepted Items

The following items are ACCEPTED and will be collected. Any of these items placed out will be collected.

Household furniture: couches, chairs, rugs, beds, cabinets, drawers, tables, desks, etc. are accepted.

Household Furniture
Couches, chairs, rugs, beds, cabinets, drawers, tables, desks, etc.

Electronics: televisions, computers, heaters, lamps, fans, etc. are accepted.

Electronics 
Televisions, computers, heaters, lamps, fans, etc.

Household goods and loose items: toys, prams, clothing, linen, crockery, boxes, etc. are accepted.

Household Goods/Loose Items*
Toys, prams, clothing, linen, crockery, boxes, etc.

*Loose items must be in boxes or bags.

Garden waste: branches, plants, clippings, mulch are accepted.

Garden Waste* 
Branches, Plants, Clippings, Mulch etc.Up to 1 metre long and 30cm in diameter.

*Loose items must be bundled and securely tied.

Bed mattress, 4 per collection.

Bed Mattress
Maximum of 4 per collection.

Metal appliance and white goods: Fridges, dryers, ovens, etc. are accepted.

Metal Appliances/White Goods 
Fridges, dryers, ovens, etc.

Not Accepted Items

The following items are NOT ACCEPTED and will NOT be collected. Any of these items placed out WILL NOT be collected and may result in a penalty.

Building and demolition waste: asbestos, fibro, bricks, tiles, concrete, rocks, soil, etc. are NOT accepted.

Building and Demolition Waste 
Asbestos, fibro, bricks, tiles, concrete, rocks, soil, etc.

Food and general waste: food scraps, recyclables, compost, etc. are NOT accepted.

Food/General Waste
Food scraps, recyclables, compost, etc.

Heavy and large items: tree Stumps, roots, car parts, materials over 1.5m long, etc. are NOT accepted.

Heavy/Large Items 
Tree Stumps, roots, car parts, materials over 1.5m long, etc.

Hazardous materials: sharp objects, dangerous chemicals, shattered glass, plate glass, mirrors, etc. are NOT accepted.

Hazardous Materials 
Sharp objects, dangerous chemicals, shattered glass, plate glass, mirrors, etc.

Chemical waste: paint (including empty tins), oil, gas bottles, fire extinguishers, pesticides, herbicides, house/pool cleaners, batteries, etc. are NOT accepted.

Chemical Waste
Paint (including empty tins), oil, gas bottles, fire extinguishers, pesticides, herbicides, house/pool cleaners, batteries, etc.

Terms and Conditions

Households with a domestic waste service are entitled to 4 bulky waste collections per year with these entitlements reset annually on 1 January. To ensure your bulky materials are collected, please follow the guidelines outlined below.

How much waste to place out for collection:

  • The maximum size of one collection is for 2 cubic metres (roughly the carrying capacity of a standard box trailer).
  • If garden vegetation, whitegoods, mattresses or general household items are placed out at the same time, they must be placed neatly in separate piles.

Please note: If you have placed out more than 2 cubic metres of waste, the collections may be taken from your entitlements until removal is complete. If there are no entitlements remaining, the waste will be leftfor you to dispose of yourself.

If you have more than 2 cubic metres of waste  for collection, you can notify us by selecting the correct size in your online booking or by letting one of our friendly Waste Officers know by calling 4732 7777.

How to present the bulk material for collection:

  • You must book your bulk kerbside collection before placing your items out for collection.
  • Once booked, please ensure your bulk collection material is placed at the kerbside the night before.
  • Material must not be placed out for collection more than a day before your service.
  • Place items on the kerb in front of your own property at your normal bin collection point.
  • Items must be placed out neatly to ensure our staff can safely access and handle your items.
  • Material must not obstruct footpaths, walkways or disrupt pedestrian travel.
  • Do not place items out that are unsuitable for collection – they will not be collected. Please review the items not accepted list for items that will not be collected.
  • If garden vegetation, whitegoods, mattresses or general household items are placed out at the same time, they must be placed neatly in separate piles.
  • Material must not exceed 2 metres in length.
  • Vegetation waste should be tied in manageable bundles with natural twine.
  • Stumps and logs must not exceed 30cm in diametre.
  • Material must be light enough to be reasonably removed by two people.
  • Small items must be tied, wrapped, bagged or boxed.
  • Loose garden vegetation such as grass clippings and mulch must be bagged or boxed.

Cancellation of a Bulky Waste Collection

A Bulky Waste Collection can be cancelled by contacting Council at least 1 business day prior to the service date. If a collection is cancelled within 1 business day of the service date, the collection will be counted towards that household’s annual allocation.

Book A Bulky Waste Collection Online

Booking a Bulky Waste Collection can be done online through the Self-Service Portal. Online bookings through this portal can be made anytime and anywhere. 

You must register your details with the Self-Service Portal to make a booking. 

Your booking has been made when you receive a booking reference number and confirmation email. If you do not receive a booking reference number and confirmation email your booking has not been made.

To make a booking over the phone, please call 4732 7777 from Monday to Friday between 8:30am-5pm (excluding public holidays).

Translation Service:131 450 

CLICK HERE TO REGISTER AN ACCOUNT AND MAKE A BOOKING.

Book A Bulky Waste Collection Via Telephone

  • To book over the phone and speak to a Customer Service operator, please call4732 7777. Booking via the phone is available from Monday to Friday, 8:30am-5pm (excluding public holidays).
  • Translation Service: 131 450.
  • Your booking has been made when you receive a booking reference number.