Online Services

Details: Written by Adam Gatt; Published: 10 October 2018; Last Updated: 16 July 2021

Pay your rates, track a DA, make an online application – or use our Online Services Portal to lodge requests and report problems for services such as waste collection and road maintenance.

Pay your rates quickly and easily online.

Use Penrith City Council’s Online Development Services site to track Development Applications and conduct planning and land use enquiries online.

Online applications

Apply online for Outstanding Notices, 10.7(2), 10.7(5) and 603 Certificates, vegetation clearing and tree removal for non-urban areas (including more than five trees), and driveway applications.

Barking Dog

If a barking dog in your neighbourhood is causing a problem for you, try talking to the dog owner first if possible. You can lodge a complaint with Council using our Community or Neighbour Disputes and Grievances form. To help us investigate and help resolve the problem, we'll ask you to fill in a Barking Dog Diary.

Library Catalogue

Manage your library membership, search the library’s online catalogue, databases, online newspapers and more.

Online Services Portal

Use our Online Services Portal to report a problem or lodge a request, anytime and anywhere. The system is directly integrated with our Customer Experience team, which means your requests are actioned faster. We recommend you create an account so you can always see a record of the requests and questions you’ve asked us and track their progress. You can lodge a request as a guest if you choose, however some services such as bulky waste collection will prompt you to sign in before proceeding.

Here are some handy hints for using the Online Services portal.

Roads and Footpaths

Report faulty road and street signs, potholes or spills. Request street sweeping or bridge, road, footpath, kerb and gutter maintenance.

Parks, Buildings and Venues

Report graffiti or syringes or request litter removal from public land. Request maintenance of Council-owned carparks, building, fencing, furniture, playground and fitness equipment; or maintenance of plumbing and drains on public land.

The Waste Spot

Book a bulky waste collection; report a bin not fully emptied, missed service or spillage; or make a general waste enquiry.

Trees and Vegetation

Report a fallen tree branch or request tree stump grinding or tree pruning removal or planting on public land. Request mowing on public land (excludes nature strips).

Non-domestic animals

Request magpie swooping or snake warning signage on public land, report the need for pest control on public land.

report a problem

Other request

Use our ‘Report a problem’ form to tell us about any other problems that don’t fit the categories listed on this page.

It may be that the matter you’re enquiring about sits with another organisation for looking into. For example, Council does not maintain street lights – this is the responsibility of Endeavour Energy. We will do our best to point you in the right direction but it helps if you supply as much information as you can when filling out the ‘Report a problem’ form.

Penrith City Council does not tolerate any form of harassment or threatening behaviour, including verbal abuse and offensive language, no response will be provided if customers choose to behave in this manner.

Report a Problem form

Tell us about the request or problem (required)

Location of the request or problem (required)

Your full name (required)

Your email

Your phone number (required)

Your address

Add photos or attachments to your message (pdf, jpg, png accepted. 10mb limit.)

Please tick the I'm not a robot checkbox below.

Feedback is welcomed and encouraged through the 'Report a Problem' form.
Council will not respond to feedback that is abusive or offensive.

We respect your privacy, and any personal information submitted to Penrith City Council will be dealt with according to the Privacy and Personal Information Protection Act (1998), Government Information Public Access Act (2009) and the Local Government Act (1993). Council will not use personal information for a purpose other than that for which it is collected.
See Access to Information.

Note: Due to recent Chrome updates the ability to submit may be affected with that browser. If that occurs, please try a different browser.

Are you in the right place?

Please see below a list of links to organisations that may be better placed to assist you with your query.
Sydney Water – 131450
Service NSW – 13 77 88
Transport NSW – (02) 8202 2200
WIRES – Wildlife Rescue - 1300 094 737
RSPCA NSW – (02) 9770 7555
Animal Welfare League – (02) 8899 3333
Telstra Emergency Faults and Reporting Maintenance – 13 22 03
Endeavour Energy – 133 718
Community Justice Centre – 1800 990 777
NSW Land Registry Services – 02 8776 3575