- Written by Jeremy Bentvelzen Penrith City Council (02) 4732 7777 (02) 4732 7958 email@example.com https://www.penrithcity.nsw.gov.au 601 High St Penrith NSW 2750 Australia
If you’ve been affected by the March 2022 floods, you can find a list of help available here, including financial assistance, clean-up help, and support for your mental wellbeing.
This support is here for everyone, no matter how you have been affected.
Share your experiences
SEC Newgate on behalf of the NSW Government invite Hawkesbury-Nepean Valley residents who received an Evacuation Order (or Prepare to Evacuate warning) in the 2022 floods to share their experiences. The findings will be used to improve future communications.
Interviews are confidential and anonymous, and participants will be compensated $120 for their time.
- Financial assistance for individuals, primary producers and small businesses
- Accommodation advice
- Help with replacing lost documents
- Mental health and wellbeing services
- Insurance and legal support
Mental Health and Wellbeing
Anyone aged 12-25 who’s mental health has been impacted by the flooding can call Headspace Penrith on 4720 8800 or use their text-based service on 1800 650 890.
If you are an adult who’d like to talk to someone about your mental health, call LikeMind Penrith on 8880 8111 http://likemind.org.au/penrith/.
Clean-Up and Waste Collection
If you need help with cleaning up on your property, you can request help from the SES by completing a short online form at https://www.service.nsw.gov.au/floods/nsw-floods-request-clean-and-essential-items or calling 13 77 88.
If you need a Council waste collection due to flooding, go to penrith.city/thewastespot and raise a ‘General Enquiry’ request or call 4732 7777. Please ensure you provide your name, address, phone number, type of waste (general waste, metals, mattresses, tyres or hazardous materials such as oil, paint and chemicals). This service does not count toward your annual bulky waste collection.
Food and Basics
Housing and Accommodation
If you are worried about your housing situation (as a homeowner or renter) or require emergency accommodation or an extension of your emergency accommodation, call the Housing Contact Centre on 1800 422 322.
Grants and Payments
Anyone who’s property, business, vehicle, or wages has been impacted by floods may be eligible for grants and payments. To find out which, go to https://disasterassistance.service.nsw.gov.au/
If you are experiencing financial difficulty and would like to speak to a financial counsellor, call Wesley Mission on 4723 9277.
Insurance and Legal Help
Insurance Council of Australia can help policyholders if they are uncertain which insurer they are with or have general inquiries about the claims process. Call 1800 734 621.
Legal Aid Penrith provide free legal help to disaster affected individuals with legal issues such as insurance, tenancy problems, legal rights at work, fines and debts, domestic violence and other everyday legal problems. Call 4732 3077.
Western Sydney Community Legal Centre provide legal support and advice with a range of programs according to your needs. Call 8833 0911.
Endeavour Energy have a range of assistance available for flood-affected customers to help them stay safe and get reconnected. Call 131 003.
To keep updated with the latest SES information and advice go to www.ses.nsw.gov.au/flood