Our Organisation

People waiting to cross the road at traffic lights

Our organisation's mission is to implement Council’s strategy and program, through skilled and responsive management, by valuing our staff, partnerships and community involvement, by providing quality customer service and upholding ethical standards and behaviour. The community’s vision is one of a sustainable and prosperous Regional City with a harmony of urban and rural qualities.

White Ribbon Accreditation

Council has committed to the White Ribbon Workplace Accreditation Program. 

Governance Framework

The framework provides the community and stakeholders with an overview of governance and encourages participation in good governance.

Access to Information

Council must proactively release a range of information on our website and in other accessible formats...

Penrith's Brand

Penrith is a thriving regional city with the space, the people and the vision to make things happen...

Awards

Our Council continues to be recognised as a leader in a wide range of fields...

Code of Conduct

Council has adopted the Model Code of Conduct for Local Councils in NSW...

Our Customer Promise

We put customers at the heart of everything we do. When we work with you and each other we will...

Refund Statement

If any person believes that they are entitled to receive a refund, a refund request, detailing the payment and an explanation as to why a refund is sought, may be lodged with Council.

A refund request lodged by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to Penrith City Council, PO Box 60, Penrith, NSW, 2751, will be considered by the relevant Council department and a response will be provided within 10 business days.