Information and advice about COVID-19

Information and advice about COVID-19

COVID-19 Update

NSW Government update to COVID restrictions:

From the Monday 11 October 2021, eased restrictions will allow those who are fully vaccinated to have:

  • 10-visitor limit in your home
  • access Gyms, indoor recreation and sporting facilities
  • group bookings of up to 20 people in hospitality settings.

All premises will operate at 1 person per 4sqm indoors and 1 person per 2sqm outdoors.

People under the age of 16 who are not fully vaccinated are allowed unaccompanied in their workplaces and all outdoor settings, but must be with a fully vaccinated member of their household in hospitality venues (unless collecting takeaways), entertainment facilities, major recreation facilities and places of worship, unless they work at the venue.

NSW Government financial and other assistance is available. See the COVID-19 Support Package

For the latest COVID-19 health advice, visit NSW Health

Due to the COVID-19 restrictions our Libraries and Civic Centre are closed. 

  • Outdoor pools at Ripples St Marys and Penrith are now open. Bookings are required, please visit for more information and to book. All other Ripples facilities remain closed at this stage.
  • You can still browse our library services online by visiting
  • Our Childcare Centres will remain open but please follow the Public Health Order by wearing your face masks and socially distancing
  • As the Civic Centre will be closed you can use our Online Services portal by visiting

We apologise for the inconvenience. Please stay safe and follow the COVID-19 guidelines.

COVID-19 Testing

It is important to maintain high testing rates to identify as many cases in the community as quickly as possible. Get tested if you have 

  • any COVID-19 symptoms, even if only mild 
  • visited a place or travelled on public transport at the same time as a confirmed COVID-19 case 
  • been at an interstate COVID-19 case location during a specific time period
  • been in contact with a person (including family, friends and people you live or work with) who
    • is confirmed to be infected with COVID-19 or
    • is a close contact of someone confirmed to be infected with COVID-19.

To find testing clinics go to

COVID-19 Vaccination 

Find out how you get can vaccinated

COVID vaccination in NSW

COVID-19 updates in community languages 

Information is a vital tool in preventing the spread of COVID-19 and keeping our community safe.

Translated information about COVID-19 is available on the Department of Health Translated Resources page.

The SBS Coronavirus Portal also provides vital information and updates in 60 languages. If you think either of these fantastic resources could help your family, friends or a neighbour, please share these links and

Community support services 

We know that COVID-19 is having a severe impact on many in our community. If your mental health is suffering, you’re struggling financially or are a victim of domestic or family violence, you can reach out for help.

There are a range of community organisations working to support our residents in all kinds of ways. There are also organisations that offer specific support to older residents and Aboriginal and Torres Strait Islander people.

Take a look at this Support Services Guide to find the help you need.

And remember, if you are a victim of domestic and family violence you can leave your home to seek help, regardless of COVID-19 restrictions.

If you have any questions, would like more information on local services or need someone to talk to, please call Council on 4732 7777.

Connecting with your neighbours

You may be wondering how you can connect with your neighbours to offer help during the pandemic. Council’s Good Neighbour cards are the perfect way to check in with people in your street to see if they need help. Download a card from our website, print it out and pop it into your neighbour’s letterbox. To find out more go to

Connecting services to volunteers

The COVID-19 pandemic has resulted in different needs arising in the community and physical distancing restrictions have resulted in many volunteers being unable to help.

In response to these challenges, NSW Volunteering has launched a new portal to connect organisations and new volunteers.

Organisation needing volunteers can register and advertise for free and your advertisement will be published on both Seek Volunteer and NSW Volunteering’s websites.

For more information go to

Social and Economic Impacts of COVID-19 report

The Social and Economic Impacts of COVID-19 report has been developed to support local services providers and others in responding to the increasing and emerging challenges of COVID-19 for our community. The report encapsulates key findings from surveys with residents, businesses and the community sector, as well as collating publicly available data. It also summarises some key learnings to guide our response moving forward.

As more information becomes available about the effects and implications of COVID-19 and the social and economic impacts continue to unfold, Council will develop a more comprehensive COVID-19 Snapshot.

Legal centre

Council understands the COVID-19 pandemic has had a impact on many people in our community. If you are in need of legal advice, help is at hand.

The Western Sydney Community Legal Centre is offering free legal assistance including:

  • Telephone legal advice services
  • Court Support at the Children’s Court of NSW at Parramatta and Surry Hills Courts
  • Home Building telephone advice services
  • Tenancy telephone advice services, and
  • Parramatta WDVCAS telephone support and referral services.

Get in touch on 0416 717 101 or 0410 727 292. To find out more go to 


The team at Ripples has put together a range of free Virtual Programs to help keep our community healthy and connected during lockdown. You’ll find daily fitness sessions, health and wellbeing and a bunch of children’s activities. You don’t have to be a Ripples member to benefit from these great resources, just logon and dive in!

Exercising is included in the four essential reasons to leave home during lockdown, and walking and cycling are great family friendly ways to look after your physical and mental wellbeing. In Penrith, there are plenty of places where you can walk, cycle or be active while enjoying the beauty of our local area. Download the Penrith Hike, Bike and Fitness Trails Map to find out more. Please remember that inline with current COVID-19 restrictions, you cannot use outdoor fitness equipment. 

Penrith City Council will be turning on the lights at 12 parks and sports grounds across the City giving the community the chance to get outside and be active. Penrith City Council will be turning on the lights at 12 parks and sports grounds across the City giving the community the chance to get outside and be active. 

The lights will be on between 5 and 8pm each night (Monday to Friday) while community sport remains postponed due to the current COVID restrictions. Exercise with no more than 2 (unless members of the same household) with appropriate social distancing is permitted. It is important that all residents continue to observe the NSW Government’s orders.


  • Jamison Park, South Penrith – netball courts only
  • Jordan Springs – netball and basketball court, and village oval sportsground
  • Hunter Fields, Emu Plains – netball courts and sportsground
  • Myrtle Road, Claremont Meadows – sportsgrounds
  • Ched Towns Reserve, Glenmore Park – sportsgrounds
  • Mark Leece Oval, St Clair – netball courts only
  • Mulgoa Park, Mulgoa – multi-sport court (Activation via push button under awning)
  • Londonderry Oval – sportsground and netball courts
  • Ridge Park, Colyton – sportsground
  • Patterson Oval, Cambridge Park – sportsground
  • Cook Park Cricket Oval, St Marys - Bill Ball Oval
  • Mulgoa Rise Oval, Glenmore Park - northern field only
  • Cook and Banks Oval, St Clair – Sportsground


Online Services are available to access 24/7. This allows residents to report problems and lodge requests online at a time that’s convenient to them. Our online services cover services such as bins and waste, parks, building and venues, roads and footpaths, trees and vegetation. Click here to access Online Services.

Council-operated Childcare Centres are open with COVID-19 safety measures in place. For further information on our Childcare Centres, visit our webpage.

Many of Council’s services are operating as normal but if you are unsure or would like further information, please contact Council via Online Services or call our Customer Experience team on: (02) 4732 7777.

Council’s Community Centre’s and Halls will reopen for use to Regular Hire from Monday 25 October. The following restrictions will be in place and are subject to change:

  • All attendees to your activity (16 years of age and over) must be fully vaccinated (not required after 1 December)
  • Masks will be mandatory while indoors for people 12 years of age and older (not required after 1 December)
  • Facilities will operate under the 1 person per 4 square metre rule - gym and group dance classes will be capped at 20 people per class (1 person per 2 square metre rule will apply from 1 December onwards)
  • Regular Hirers must ensure their COVID-19 Safety Plan is up to date and relevant. A template can be found at

Function Hire will recommence from Friday 3 December: The following restrictions will be in place and are subject to change:

  • Facilities will operate under the 1 person per 2 square metre rule
  • Masks will not be mandatory and will be at the individual’s discretion
  • Significant events such as weddings and funerals will be required to have a COVID-19 Safety Plan
  • Other restrictions may be in place at the time of your event. Council will advise you of any changes that may affect your booking.

For more information you can download our capacity hall information here

Health information and advice 

COVID-19 is a respiratory illness caused by a new coronavirus. The virus is highly contagious, but good hygiene can prevent infection. Read more about the virus on the NSW Health website.

There are a number of ways you can help slow the spread of the virus in our community including practising good hygiene and social distancing.

Good hygiene practices can help prevent the spread of this virus in our community. Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • avoid touching your eyes, nose and mouth
  • washing your hands often with soap and water
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces regularly
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Read more about basic protective measures from the World Health Organization.

Another way to slow the spread of viruses is through social distancing. This means:

  • staying at home when you are unwell
  • avoiding large public gatherings if they’re not essential
  • keeping a distance of 1.5 metres between you and other people whenever possible
  • minimising physical contact (including shaking hands) especially with people at higher risk, such as older people and people with existing health conditions.

Symptoms can include fever, coughing, sore throat, fatigue, and shortness of breath. If you are sick and think you have symptoms of COVID-19 seek medical attention. If you want to talk to someone about your symptoms first, call the Coronavirus Health Information Line for advice on 1800 020 080. If you require translating or interpreting services, call 131 450.

If you develop symptoms within 14 days of last contact with a confirmed case or after returning to Australia from overseas, you should seek medical attention. Your doctor will tell you if you need to be tested. If you have a confirmed case, you will need to self-isolate for 14 days to prevent it spreading to other people.