Information and advice about COVID-19

Information and advice about COVID-19

COVID-19 Update

NSW Government update to COVID restrictions:

Stay at home orders apply to Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour local government areas.

If you are in the local government areas of Blacktown, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Liverpool or Parramatta, see the local government areas of concern (Sydney).

More information

NSW Government financial and other assistance is available. See the COVID-19 Support Package

For the latest COVID-19 health advice, visit NSW Health

Due to the COVID-19 restrictions our Libraries, Ripples and Civic Centre are closed and will re-open on Monday 30 August.

  • You can still browse our library services online by visiting
  • Our Childcare Centres will remain open but please follow the Public Health Order by wearing your face masks and socially distancing
  • As the Civic Centre will be closed you can use our Online Services portal by visiting

We apologise for the inconvenience. Please stay safe and follow the COVID-19 guidelines.

COVID-19 updates in community languages 

Information is a vital tool in preventing the spread of COVID-19 and keeping our community safe.

Translated information about COVID-19 is available on the Department of Health Translated Resources page.

The SBS Coronavirus Portal also provides vital information and updates in 60 languages. If you think either of these fantastic resources could help your family, friends or a neighbour, please share these links and

Mental health resources

At Council we know that the current uncertainty and physical isolation can impact on our community’s wellbeing.

Even with physical distancing or self-isolation restrictions in place, it is possible to reach out for help and we encourage you to do so. Please share these contacts with any friends, family or neighbours who might need some extra support at the moment.

The following organisations offer free, professional and confidential support either online or over the phone.


  • Headspace provides free information, support and services to young people, aged 12 - 25, and their families and friends. They can help with mental health, general health, alcohol and other drug services as well as work support.

    Call the local Penrith office on 4720 8800 to connect with telehealth services Monday to Friday, 9am to 5pm or logon to to access online group chats, communities and support.

  • Kids Helpline offers a free phone counselling service and online resources for kids, teens, young adults, parents and carers, schools and teachers. They offer a 24/7 telephone crisis support on 1800 55 1800 and 24/7 online chat. To find out more go to

These help lines can be accessed on any day and at any time.

Financial Hardship

Council is committed to connecting our residents to support services during these difficult times. We want to make sure those experiencing hardship know how to access rental support, food parcels and help with utility bills. It’s recommended you call the services below to confirm availability as the situation is rapidly changing.

To find what services you may eligible for as a result of COVID-19, please visit Service NSW at


Christ Mission Possible Is offering pre-made food hampers. These are available for pick up from their headquarters, 32 Copeland Street Kingswood, Monday to Friday from 9am to 3pm. Call 1300 435 728 for more information.

Nepean Food Services’ meal delivery services continues to run. Contact this local organisation on 4733 7200.

Mama Lana’s Community Foundation’s evening meal service offers takeaway meals Monday to Saturday 7pm-8:30pm only. Call 0407 909 447 for more details.

Paying it Forward Homelessness Services continues to provide pre-packaged meals to the community at 5pm on Sundays at Jamison Park. Get in touch on 0459 262 637.

Anglicare can provide help with groceries and offer a range of financial services for those in need. Contact the organisation on 8624 8600 or go to

Barnados Centre in Cranebrook is taking referrals for Family Support and Accommodation Service. They also offer food hampers and help with energy bills. Call the team on 4729 1211 or go to

Salvation Army Penrith is providing financial assistance cards for groceries and essential services. Find out more on 4721 3076 or go to

Vinnies Community Hub Penrith offers phone assessments and can provide food parcels as well as assistance with energy bills. Reach out to the service on 8861 9770 or go to

Wesley Mission offer emergency relief, including to cover rental arrears, vouchers for groceries and financial counselling. You can get in touch with the local branch on 4732 9277 or go to

Please note: The details of the support outlined above may change at short notice due to the unfolding COVID-19 situation.

Older People

Council understands that older people in our community may be struggling to navigate the aged care system and the services they need in these changing times. Please know that if you or a family member is struggling, help is at hand.

Older residents who need help to pay for food, utilities and rent can contact a range of local services listed above.

Assistance with Care and Housing (ACH) continues to operate and work with Penrith’s older homeless or at risk of homeless clients. While the office is currently closed, you can contact the service on 0411 546 801.

Connecting with your neighbours

You may be wondering how you can connect with your neighbours to offer help during the pandemic. Council’s Good Neighbour cards are the perfect way to check in with people in your street to see if they need help. Download a card from our website, print it out and pop it into your neighbour’s letterbox. To find out more go to

Connecting services to volunteers

The COVID-19 pandemic has resulted in different needs arising in the community and physical distancing restrictions have resulted in many volunteers being unable to help.

In response to these challenges, NSW Volunteering has launched a new portal to connect organisations and new volunteers.

Organisation needing volunteers can register and advertise for free and your advertisement will be published on both Seek Volunteer and NSW Volunteering’s websites.

For more information go to

Domestic and family violence support

Everyone has the right to feel safe at home. Sadly, as stay at home orders continue to be extended across Western Sydney, we know that some people in our City remain isolated in domestic and family violence situations.

No matter what restrictions are in place in your area, you can leave your home to seek help if you are experiencing sexual, domestic or family violence. For more information go to

Local services are still operating and can provide crucial support.

  • NSW DV Hotline 1800 656 463
  • 1800 RESPECT 1800 737 732
  • Aboriginal DFV Hotline 1800 019 123
  • National Disability Abuse and Neglect Hotline 1800 424 017

Legal centre

Council understands the COVID-19 pandemic has had a impact on many people in our community. If you are in need of legal advice, help is at hand.

The Western Sydney Community Legal Centre is offering free legal assistance including:

  • Telephone legal advice services
  • Court Support at the Children’s Court of NSW at Parramatta and Surry Hills Courts
  • Home Building telephone advice services
  • Tenancy telephone advice services, and
  • Parramatta WDVCAS telephone support and referral services.

Get in touch on 0416 717 101 or 0410 727 292. To find out more go to 


The team at Ripples has put together a range of free Virtual Programs to help keep our community healthy and connected during lockdown. You’ll find daily fitness sessions, health and wellbeing and a bunch of children’s activities. You don’t have to be a Ripples member to benefit from these great resources, just logon and dive in!

Exercising is included in the four essential reasons to leave home during lockdown, and walking and cycling are great family friendly ways to look after your physical and mental wellbeing. In Penrith, there are plenty of places where you can walk, cycle or be active while enjoying the beauty of our local area. Download the Penrith Hike, Bike and Fitness Trails Map to find out more. Please remember that inline with current COVID-19 restrictions, you cannot use outdoor fitness equipment. 

Penrith City Council will be turning on the lights at 12 parks and sports grounds across the City giving the community the chance to get outside and be active. Penrith City Council will be turning on the lights at 12 parks and sports grounds across the City giving the community the chance to get outside and be active. 

The lights will be on between 5 and 8pm each night (Monday to Friday) until Friday 30 July while community sport remains postponed due to the current COVID restrictions. Exercise with no more than 2 (unless members of the same household) with appropriate social distancing is permitted. It is important that all residents continue to observe the NSW Government’s orders.


  • Jamison Park, South Penrith – netball courts only
  • Jordan Springs – netball and basketball court, and village oval sportsground
  • Hunter Fields, Emu Plains – netball courts and sportsground
  • Myrtle Road, Claremont Meadows – sportsgrounds
  • Ched Towns Reserve, Glenmore Park – sportsgrounds
  • Mark Leece Oval, St Clair – netball courts only
  • Mulgoa Park, Mulgoa – multi-sport court (Activation via push button under awning)
  • Londonderry Oval – sportsground and netball courts
  • Ridge Park, Colyton – sportsground
  • Patterson Oval, Cambridge Park – sportsground
  • Cook Park Cricket Oval, St Marys - Bill Ball Oval
  • Mulgoa Rise Oval, Glenmore Park - northern field only
  • Cook and Banks Oval, St Clair – Sportsground


Online Services are available to access 24/7. This allows residents to report problems and lodge requests online at a time that’s convenient to them. Our online services cover services such as bins and waste, parks, building and venues, roads and footpaths, trees and vegetation. Click here to access Online Services.

Council-operated Childcare Centres are open with COVID-19 safety measures in place. For further information on our Childcare Centres, visit our webpage.

Many of Council’s services are operating as normal but if you are unsure or would like further information, please contact Council via Online Services or call our Customer Experience team on: (02) 4732 7777.

Health information and advice 

COVID-19 is a respiratory illness caused by a new coronavirus. The virus is highly contagious, but good hygiene can prevent infection. Read more about the virus on the NSW Health website.

There are a number of ways you can help slow the spread of the virus in our community including practising good hygiene and social distancing.

Good hygiene practices can help prevent the spread of this virus in our community. Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • avoid touching your eyes, nose and mouth
  • washing your hands often with soap and water
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces regularly
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Read more about basic protective measures from the World Health Organization.

Another way to slow the spread of viruses is through social distancing. This means:

  • staying at home when you are unwell
  • avoiding large public gatherings if they’re not essential
  • keeping a distance of 1.5 metres between you and other people whenever possible
  • minimising physical contact (including shaking hands) especially with people at higher risk, such as older people and people with existing health conditions.

Symptoms can include fever, coughing, sore throat, fatigue, and shortness of breath. If you are sick and think you have symptoms of COVID-19 seek medical attention. If you want to talk to someone about your symptoms first, call the Coronavirus Health Information Line for advice on 1800 020 080. If you require translating or interpreting services, call 131 450.

If you develop symptoms within 14 days of last contact with a confirmed case or after returning to Australia from overseas, you should seek medical attention. Your doctor will tell you if you need to be tested. If you have a confirmed case, you will need to self-isolate for 14 days to prevent it spreading to other people.