Accessible Penrith

Accessible Penrith

Disability Inclusion Action Plan

The Disability Inclusion Action Plan (DIAP) states how we will improve access and inclusion outcomes in our day-to-day business and within existing resources. It also covers how we will advocate to stakeholders within our City to adopt access and inclusion in their work. Find out more about our Disability Inclusion Action Plan for the next four years (2022-2026).

Since 1992, the Access Committee has provided strategic, expert, impartial advice on the development, implementation and review of Penrith City Council’s business. Their input has advanced access and inclusion of people with disability in our City.

Committee members bring a diverse range of lived experiences and professional expertise to advise on a range of matters, including:

  • Strategic planning and policy advice across all departments of Council
  • Detailed consideration of major development proposals across the City
  • Advising staff on relevant submissions relating to State and Federal government policies and legislation
  • Overseeing the development and implementation of Council’s Disability Inclusion Action Plan and Disability Access Improvement Program
  • Providing advice to Council about emerging issues relevant to people with disability.



Membership applications are currently closed. To be notified about future opportunities to become a member, you can:

We encourage people from different ages, from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds and gender and sexually diverse people with lived experience of disability to apply.

Terms of Reference

The Terms of Reference for Penrith City Council’s Access Committee can be viewed here Terms of Reference

If you have any questions about the Access Committee, please call Council on 4732 7777 or email

Community Care Forum

Council convenes monthly meetings with aged care and disability service providers. The Penrith Community Care Forum helps Council to monitor ongoing and emerging issues for local services, and support services to deliver strong outcomes for our community.

Subscribe to the Penrith Community Care Form email newsletter by providing your details and submitting them in the following form:

Council monitors a range of data sources to inform our understanding of disability in the Penrith community. When combined with lived and professional experience, we can make informed decisions to improve outcomes for everybody.

Penrith faces the same challenges as the rest of Australia in providing adequate services for an ageing population and an increasing proportion of individuals with disability.

The Penrith Disability Snapshot 2021 was created in consultation with disability service providers, community members and Penrith City Council staff to better understand, serve and plan for the diverse communities in our City. It will be reviewed following the release of Census Data in June 2022.

Access Maps

Find accessible services and facilities such as public transport, parking, toilets, ATMs and kerb ramps in our city centres using the Accessible Services Interactive Map.

Alternatively, you can download an accessible map for St Marys Access Map and Penrith Access Map 

Master Locksmith Access Key (MLAK) System 

Council has installed a number of accessible facilities. They should be open 24 hours a day but, sometimes it is necessary to lock them. The MLAK is an innovative key system that uses the universal lock across Australia. It allows people with disability to gain access to public facilities e.g. access toilets. The key system will reduce vandalism, keep facilities cleaner and at the same time overcome the obstacle of finding accessible facilities being locked.

How to get a key

People with a disability can purchase their own universal key from their local Master Locksmith for approximately $22. Availability is restricted to people who have a mobility difficulty or have written authority from:

  • a doctor
  • Disability Advocacy centre
  • Council or community centre
  • a Disability organisation
  • centre management or owner of an accessible toilet that is on site.

To apply for a key or for more information, please contact the local disability advocacy centre:

To apply for a key, complete the MLAK Purchase Form - word version or PDF version and take it to a local master locksmith.

Locate your nearest Master Locksmith using the Finder Tool

For more information on the MLAK system phone Council’s Customer Service on 4732 7777.

Council has 2 community buses that are available for use by non-profit community groups based in the Penrith Local Government Area. Buses can be hired during the day, in the evening and on weekends.

Hire fees

  • Community Access Bus* - : $136/day, $68/half day (8am-12pm or 1pm-5pm), $107 evening use.

  • Wheelchair Access Bus** - : $123/day, $62/half day (8am-12pm or 1pm-5pm), $95 evening use.

*An automatic Toyota Coaster 21-seater (20 passengers plus driver)

** A manual Toyota Coaster wheelchair accessible bus (14 passengers, plus driver, plus 2 wheelchair spaces).

Criteria for hire

  • groups must be non-profit making and based in the Penrith Local Government Area
  • groups must provide a licensed driver with at least a LR (Light Rigid) licence
  • payment must be made in advance of booking
  • all damage must be reported immediately
  • buses must be returned clean and re-fuelled with diesel.

How to apply

To hire one these buses you will need to complete a Group Information form (hard copies also available at the Penrith Civic Centre service counter) to be assessed at Council's next quarterly access bus meeting.
All new groups are welcome to attend these meetings, which are advertised in local papers.

For more details call Catherine Eslick, Booking Administration Officer, on 4732 8604.

Volunteer drivers needed

  • have some spare time?
  • like to travel and mix with people?
  • have a current LR licence and would like to drive for community groups?

For more details call Catherine Eslick, Booking Administration Officer, on 4732 8604.

Accessible Information

Website Accessibility Statement

Council is committed to making our website as accessible as possible for all our visitors. Please visit the Accessibility Statement page for more information.