Accessible Penrith

Accessible Penrith

Disability Inclusion Action Planning

Council is working hard to make our City more accessible for everyone, regardless of age, background or ability. Find out about our Disability Inclusion Action Planning.

Council is committed to making our website as accessible as possible for all our visitors. Please visit the Accessibility Statement page for more information.

Find accessible services and facilities such as public transport, parking, toilets, ATMs and kerb ramps in our city centres using an interactive map:

Or alternatively, you can download an accessible map below:

The Access Committee is a formal committee of Council which advises on access issues and promotes the inclusion of people with a disability as full members of the community.


A resilient and inclusive community that helps make sure everyone who lives in Penrith Local Government Area feels connected to and included by others, in line with Penrith City Council’s vision of a sustainable and prosperous regional city with a harmony or urban and rural qualities.


To aspire to the provision of the highest possible standard of access and social inclusion throughout the Penrith Local Government Area for people with disability.

Objectives and strategies

  1. advise on Council policies and procedures to ensure that legislative requirements on access are considered in Council decisions and its operations.
  2. promote the Universal Design approach as a means to contribute to social inclusion.
  3. provide a link between Council and people in the community with disability.
  4. assist Council in identifying strategies to improve access and social inclusion for people with disability.
  5. support Council in providing leadership for the broader community to achieve social inclusion of people with disability.


The following Community Members have been appointed to the Access Committee until 2020:  

  • Mrs Farah Madon
  • Mr Matt Rodgers
  • Ms Carole Grayson
  • Mr Allan Windley
  • Mr Anthony Mulholland
  • Mrs Dianne Brookes  

At the Ordinary Meeting of 24 October 2016 Council appointed Councillors Tricia Hitchen and Todd Carney to the Access Committee for the 4 year Council period. Councillor Robin Cook has also been appointed to the Committee.

Operational guidelines

The committee will:

  • be chaired by an elected member of Council. In the event that a Councillor is not present, the Community and Cultural Development Manager or their nominee shall chair the meeting.
  • be serviced and administered by the Community and Cultural Development Department of Council.
  • report directly to Council at the nearest possible meeting.
  • meet at least 6 times per year.

The Community and Cultural Development Department will organise orientation, training and planning sessions for members. Out of pocket expenses incurred by volunteer committee members may be reimbursed by Council.

To contact the community representatives email This email address is being protected from spambots. You need JavaScript enabled to view it.

Council convenes a monthly aged care and disability sector inter-agency meeting, the Penrith Community Care Forum. This forum also provides a mechanism for Council officers to be aware of current and emerging issues and concerns in the local disability service sector.

Subscribe to the Penrith Community Care Form email newsletter by providing your details and submitting them in the following form:

Penrith lies at the western edge of the Sydney metropolitan area, about 54 km from Sydney CBD. Its gentle topography makes it easier to provide accessible infrastructure for people with disability.

Our estimated population in 2016 is 202,076 and is projected to rise to 220,042 in 2021 and to 244,599 in 2031.

Penrith faces the same challenges as the rest of Australia in providing adequate services for an ageing population and an increasing proportion of individuals with disability.

The Australian Bureau of Statistics estimates 18.3% of Australians have a disability. Proportionally, in Penrith, this equates to approximately 36,220 people.

In June 2014, 6,515 of the 127,836 Penrith City residents aged between 16 - 64 years old (5.1% of the adult population) were in receipt of the Disability Support Pension. The Survey of Disability, Ageing and Carers (ABS 2012) found that 2.9% of the Australian population has an intellectual disability – this proportion in Penrith would be approximately 5,740 people.

In the ABS 2011 Census, 107 people in the Penrith LGA chose Auslan (Australian sign language) as their primary language at home. About 32,000 residents would be affected by hearing loss, with half of this number being people whose hearing has declined as they age. Just over 3,000 residents are blind or have low vision.

87,229 people living in Penrith City in 2011 were employed, of which 68% worked full-time and 30% part-time. Throughout Australia the labour force participation rate for people with disability (53.4%) is considerably lower than that for people without disability (83.2%). The ABS Survey of Disability Ageing and Carers 2015 shows that Australians with disability are more likely to be unemployed and seeking work compared to those without disability (10% compared with 5.3% - at October 2016).

Council has 2 community buses that are available for use by non-profit community groups based in the Penrith Local Government Area. Buses can be hired during the day, in the evening and on weekends.

  • an automatic Toyota Coaster 21-seater (20 passengers plus driver)
  • a manual Toyota Coaster wheelchair accessible bus (2 wheelchair spaces and 14 seats plus driver).

Hire fees

  • 21 seater bus: $122/day, $95 evening use, $60 half day (8am-12pm or 1-5pm).
  • Wheelchair accessible bus: $111/day, $85 evening use, $55 half day (8am-12pm or 1-5pm).

How to apply

To hire one these buses you will need to complete a Group Information form (hard copies also available at the Penrith Civic Centre service counter) to be assessed at Council's next quarterly access bus meeting. 
All new groups are welcome to attend these meetings, which are advertised in local papers.

Criteria for hire

  • groups must be non-profit making and based in the Penrith Local Government Area
  • groups must provide a licensed driver with at least a LR (Light Rigid) licence
  • payment must be made in advance of booking
  • all damage must be reported immediately
  • buses must be returned clean and re-fuelled with diesel.

Read our terms and conditions of hire.

For more details call Chantal Fuller, Booking Administration Officer, on 4732 7777.

Volunteer drivers needed

  • have some spare time?
  • like to travel and mix with people?
  • have a current LR licence and would like to drive for community groups?

We'd love to hear from you! Please contact Chantal Fuller, Booking Administration Officer, on 4732 7777.

The Master Locksmith Access Key (MLAK) is an innovative system that uses a universal lock and key to allow people with a disability to gain access to public facilities e.g. accessible toilets.

Why did Penrith City Council install MLAK?

Council has installed a number of accessible facilities and they should be open 24 hours a day but it is sometimes necessary to lock them. The MLAK is designed to increase access to these facilities. The MLAK will reduce vandalism and keep facilities cleaner and at the same time overcome the obstacle of finding accessible facilities being locked.

How do I get a key?

People with a disability can purchase their own universal key from their local Master Locksmith for approximately $20. Availability is restricted to people who have a mobility difficulty or have written authority from:

  • a doctor
  • Disability Advocacy centre
  • Council or community centre
  • a Disability organisation
  • centre management or owner of an accessible toilet that is on site.

To apply for a key or for more information, please contact the local disability advocacy centre:

Penrith Disability Resource Centre 
114-116 Henry Street 
PO Box 185 
Penrith NSW 2751 
Phone4732 2363 
TTY: 4732 2088 
EmailThis email address is being protected from spambots. You need JavaScript enabled to view it.