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  • Accessible Penrith

  • Included on this page

  • Council is working hard to make our City more accessible for everyone, regardless of age, background or ability. We acknowledge the importance of:

    Website accessibility statement

    Council is committed to making our website as accessible as possible for all our visitors, including people using our site with:

    • assistive technologies such as screen readers
    • mobile devices
    • various browsers and
    • slower internet connections.

    We are striving to make our website comply with the Web Content Accessibility Guidelines (WCAG) 2.0 (to at least Level AA), in line with the Australian Government's National Transition Strategy

    If you have trouble accessing any information or service on this site, please contact us so we can help provide you with what you're looking for in an alternative format, and try to fix the issue for the future. Email or phone 4732 7777.

    Access maps

    Find accessible services and facilities such as public transport, parking, toilets, ATMs and kerb ramps in our city centres:

    Or alternatively, you can download an accessible map below:

    Access Committee

    What does the committee do?

    The Access Committee is a formal committee of Council which:

    • advises Council about access issues and promotes the inclusion of people with a disability as full members of the community


    A universally accessible environment and socially inclusive community throughout the Penrith Local Government Area, for people with all types of disability, in line with Council's vision for a mature city with the casual character of a rural community.

    Aim: To aspire to the provision of the highest possible standard of access and social inclusion throughout the Penrith Local Government Area for people with disability.

    Objectives and strategies

    1. advise on Council policies and procedures to ensure that legislative requirements on access are considered in Council decisions and its operations.
    2. promote the Universal Design approach as a means to contribute to social inclusion.
    3. provide a link between Council and people in the community with disability.
    4. assist Council in identifying strategies to improve access and social inclusion for people with disability.
    5. support Council in providing leadership for the broader community to achieve social inclusion of people with disability.

    Committee members

    At the Ordinary Meeting of 24 October 2016 Council appointed the following Community Members to the Access Committee for a period of 2 years:  

    • Mrs Farah Madon
    • Mr David Currie
    • Ms Carole Grayson
    • Mr Allan Windley
    • Mr Anthony Mulholland
    • Mrs Dianne Brookes  

    Council has also appointed Councillors Tricia Hitchen and Todd Carney to the Access Committee for the 4 year Council period.

    Operational guidelines

    The committee will:

    • be chaired by an elected member of Council. In the event that a Councillor is not present, the Community and Cultural Development Manager or their nominee shall chair the meeting.
    • be serviced and administered by the Community and Cultural Development Department of Council.
    • report directly to Council at the nearest possible meeting.
    • meet at least 6 times per year.

    The Community and Cultural Development Department will organise orientation, training and planning sessions for members.

    Out of pocket expenses incurred by volunteer committee members may be reimbursed by Council.

    To contact the community representatives email

    Disability Inclusion Action Plan

    The NSW Disability Inclusion Act (2014) requires councils to undertake Disability Inclusion Action Planning (DIAP), with strategies and actions in place from 1 July 2017.

    Council has consulted extensively with people with disability, their families and other stakeholder groups, as an essential stage of this planning process. The NSW Disability Inclusion Action Planning Guidelines for Local Government recommend four focus areas: attitudes and behaviours, liveable communities, employment, and systems and processes. We have used these as our framework.

    The Disability Inclusion Action Planning 2017-21 Community Consultation Summary (pdf 393 kb) outlines the scope and methodology of Council’s community consultations as well as the discussion themes and key outcomes.

    Community Access Buses

    Council has 2 community buses that are available for use by non-profit community groups based in the Penrith Local Government Area. Buses can be hired during the day, in the evening and on weekends.

    • an automatic Toyota Coaster 21-seater (20 passengers plus driver)
    • a manual Toyota Coaster wheelchair accessible bus (2 wheelchair spaces and 14 seats plus driver).

    Hire fees

    • 21 seater bus: $113/day, $88 evening use, $56 half day (8am-12pm or 1-5pm).
    • Wheelchair accessible bus: $102/day, $78 evening use, $51 half day (8am-12pm or 1-5pm).

    How to apply

    To hire one these buses you will need to complete a Group Information form (accessible pdf 180KB) (hard copies also available at the Penrith Civic Centre service counter) to be assessed at Council's next quarterly access bus meeting.
    All new groups are welcome to attend these meetings, which are advertised in local papers.

    Criteria for hire

    • groups must be non-profit making and based in the Penrith Local Government Area
    • groups must provide a licensed driver with at least a LR (Light Rigid) licence
    • payment must be made in advance of booking
    • all damage must be reported immediately
    • buses must be returned clean and re-fuelled with diesel.

    Read our terms and conditions of hire (accessible pdf 90KB).

    For more details call Sue Hunt, Booking Administration Officer, on 4732 7837.

    Volunteer drivers needed

    • have some spare time?
    • like to travel and mix with people?
    • have a current LR licence and would like to drive for community groups?

    We'd love to hear from you! Please contact Sue Hunt, Administration Officer on 4732 7837.

    Master Locksmith Access Key (MLAK) System 

    The Master Locksmith Access Key (MLAK) is an innovative system that uses a universal lock and key to allow people with a disability to gain access to public facilities e.g. accessible toilets.

    Why did Penrith City Council install MLAK?

    Council has installed a number of accessible facilities and they should be open 24 hours a day but it is sometimes necessary to lock them. The MLAK is designed to increase access to these facilities. The MLAK will reduce vandalism and keep facilities cleaner and at the same time overcome the obstacle of finding accessible facilities being locked.

    How do I get a key?

    People with a disability can purchase their own universal key from their local Master Locksmith for approximately $20. Availability is restricted to people who have a mobility difficulty or have written authority from:

    • a doctor
    • Disability Advocacy centre
    • Council or community centre
    • a Disability organisation
    • centre management or owner of an accessible toilet that is on site.

    To apply for a key or for more information, please contact the local disability advocacy centre:

    Penrith Disability Resource Centre
    114-116 Henry Street
    PO Box 185
    Penrith NSW 2751
    Phone: 4732 2363
    TTY: 4732 2088

Have your say

Community input is important

We encourage you to have your say about community plans, policies and issues that will shape our City's future...

South Penrith / Jamisontown - Public Open Space Reinvestment Project

Community input is important

Find us on
Penrith City Council (02) 4732 7777 (02) 4732 7958 council@penrithcity.nsw.gov.au 601 High St Penrith NSW 2750 Australia