Council is working hard to make our City more accessible for everyone, regardless of age, background or ability. We acknowledge the importance of:
Council is committed to making our website as accessible as possible for all our visitors, including people using our site with:
We are striving to make our website comply with the
Web Content Accessibility Guidelines (WCAG) 2.0 (to at least Level AA), in line with the Australian Government's
National Transition Strategy.
If you have trouble accessing any information or service on this site, please contact us so we can help provide you with what you're looking for in an alternative format, and try to fix the issue for the future. Email
email@example.com or phone
Find accessible services and facilities such as public transport, parking, toilets, ATMs and kerb ramps in our city centres:
Or alternatively, you can download an accessible map below:
What does the committee do?
The Access Committee is a formal committee of Council which:
A universally accessible environment and socially inclusive community throughout the Penrith Local Government Area, for people with all types of disability, in line with Council's vision for a mature city with the casual character of a rural community.
Aim: To aspire to the provision of the highest possible standard of access and social inclusion throughout the Penrith Local Government Area for people with disability.
At the Ordinary Meeting of 24 October 2016 Council appointed the following Community Members to the Access Committee for a period of 2 years:
Council has also appointed Councillors
Tricia Hitchen and
Todd Carney to the Access Committee for the 4 year Council period.
The committee will:
The Community and Cultural Development Department will organise orientation, training and planning sessions for members.
Out of pocket expenses incurred by volunteer committee members may be reimbursed by Council.
To contact the community representatives email
The NSW Disability Inclusion Act (2014) requires councils to undertake Disability Inclusion Action Planning (DIAP), with strategies and actions in place from 1 July 2017.
Council has consulted extensively with people with disability, their families and other stakeholder groups, as an essential stage of this planning process. The NSW Disability Inclusion Action Planning Guidelines for Local Government recommend four focus areas: attitudes and behaviours, liveable communities,
employment, and systems and processes. We have used these as our framework.
Action Planning 2017-21 Community Consultation Summary (pdf 393 kb) outlines the scope and methodology of Council’s community consultations as well as the discussion themes and key outcomes.
Council has 2 community buses that are available for use by non-profit community groups based in the Penrith Local Government Area. Buses can be hired during the day, in the evening and on weekends.
To hire one these buses you will need to complete a
Group Information form (accessible pdf 180KB) (hard copies also available at the Penrith Civic Centre service counter) to be assessed at Council's next quarterly access bus meeting.
All new groups are welcome to attend these meetings, which are advertised in local papers.
Read our terms and conditions of hire (accessible pdf 90KB).
For more details call Sue Hunt, Booking Administration Officer, on
We'd love to hear from you! Please contact Sue Hunt, Administration Officer on
The Master Locksmith Access Key (MLAK) is an innovative system that uses a universal lock and key to allow people with a disability to gain access to public facilities e.g. accessible toilets.
Why did Penrith City Council install MLAK?
Council has installed a number of accessible facilities and they should be open 24 hours a day but it is sometimes necessary to lock them. The MLAK is designed to increase access to these facilities. The MLAK will reduce vandalism and keep facilities cleaner and at the same
time overcome the obstacle of finding accessible facilities being locked.
How do I get a key?
People with a disability can purchase their own universal key from their local Master Locksmith for approximately $20. Availability is restricted to people who have a mobility difficulty or have written authority from:
To apply for a key or for more information, please contact the local disability advocacy centre:
Penrith Disability Resource Centre
114-116 Henry Street
PO Box 185
Penrith NSW 2751
TTY: 4732 2088
We encourage you to have your say about community plans, policies and issues that will shape our City's future...