Council services at the click of a button

Council services at the click of a button

Wednesday, 4 December 2019

Penrith City Council has launched a new online self-service portal, MyCouncil.

The portal provides residents with 24/7 service by providing an online system where they can log requests and book services.

“Council is constantly looking at ways of making it easier for people to access services to get things done,” said Penrith Mayor Ross Fowler OAM.

“Anyone can lodge a request or report a problem online, at any time of the day or night.

“We’re committed to providing the best possible access to the services we provide to our residents.

“The big advantage of this is that you receive a case number and will be advised once the request has been completed” Cr Fowler said.

The self-service portal, MyCouncil, is on the front page of the Council website www.penrith.city, said General Manager Warwick Winn.

“All you have to do is click the “online services” button and follow the prompts.

“You don’t need to wait for office hours to make a phone call or come into the front counter, although our traditional contact methods are still available”

The online self-service portal MyCouncil covers services provided by Council, including council facilities such as Bins and Waste, Parks, Building and Venues, Roads and Footpaths, Trees and Vegetation. 

Over time more of our services will be available online for our customers.

Information contained within this news release was correct as at Wednesday, 4 December 2019.