Information and advice about COVID-19

Information and advice about COVID-19

Monday, 30 March 2020

As the COVID-19 situation continues to evolve with new directives from the Australian and NSW Governments, Council has taken the step to move to virtual services.

This means the Civic Centre, libraries, leisure centres and pools, and our neighbourhood facilities will temporarily close to customers from close of business on Monday 23 March, 2020 to limit interactions and protect staff and the community. This arrangement will be in place until further notice.

Health information and advice 

COVID-19 is a respiratory illness caused by a new coronavirus. The virus is highly contagious, but good hygiene can prevent infection. Read more about the virus on the NSW Health website.

There are a number of ways you can help slow the spread of the virus in our community including practising good hygiene and social distancing.

Good hygiene practices can help prevent the spread of this virus in our community. Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • avoid touching your eyes, nose and mouth
  • washing your hands often with soap and water
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces regularly
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people.

Read more about basic protective measures from the World Health Organization.

Another way to slow the spread of viruses is through social distancing. This means:

  • staying at home when you are unwell
  • avoiding large public gatherings if they’re not essential
  • keeping a distance of 1.5 metres between you and other people whenever possible
  • minimising physical contact (including shaking hands) especially with people at higher risk, such as older people and people with existing health conditions.

Symptoms can include fever, coughing, sore throat, fatigue, and shortness of breath. If you are sick and think you have symptoms of COVID-19 seek medical attention. If you want to talk to someone about your symptoms first, call the Coronavirus Health Information Line for advice on 1800 020 080. If you require translating or interpreting services, call 131 450.

If you develop symptoms within 14 days of last contact with a confirmed case or after returning to Australia from overseas, you should seek medical attention. Your doctor will tell you if you need to be tested. If you have a confirmed case, you will need to self-isolate for 14 days to prevent it spreading to other people.

Council Services

From COB Monday 23 March, Council will temporarily close the Civic Centre until further notice to limit interactions and protect staff and the community. We will continue to respond to customer enquiries via phone and online.

Many essential Council services, including Waste Services and Children’s Services, will continue to operate as normal, however some other services will operate at reduced capacity until further notice. During this time a number of scheduled and/or regular work activities may be delayed including:

  • Mowing of Council’s sports fields, reserves and parks
  • Graffiti removal
  • Road works
  • Tree inspections and removals
  • Building safety inspections
  • Bush Care services
  • Health inspections
  • Development Services

Customer requests should be logged through Council’s My Penrith online self-service portal during this time.


Following the direction of the NSW and Australian Governments and the relevant health authorities, Council has closed a number of facilities from COB 23 March until further notice.

Following the direction of the NSW and Australian Governments and the relevant health authorities, effective from Monday 30 March, 2020 the following facilities are closed until further notice:

  • Penrith Civic Centre
  • Ripples Leisure Centres in Penrith and St Marys
  • Penrith Regional Gallery
  • The Joan Sutherland Performing Arts Centre
  • All Library branches
  • Community halls, neighbourhood facilities and recreation centres
  • Sporting fields
  • playgrounds,
  • skate parks,
  • outdoor fitness equipment,
  • BBQ’s,
  • splash pads,
  • dog parks,
  • tennis courts,
  • (half) basketball courts,
  • cricket nets and
  • boat ramps (recreational use).

Parks, reserves and open spaces remain open and are subject to new public gathering restrictions of no more than 2 people (excluding household members) and distancing of 1.5 metres.


Following the direction of the NSW and Australian Governments and the relevant health authorities Council has made the difficult decision to cancel, suspend or postpone a number of community and civic events.

Where possible, events that can be rescheduled will be moved to another date later in the year when the outbreak has been contained and it is safe to do so. Regrettably, there are a small number of events that will be cancelled and invitees notified.

Future events will be monitored and a decision made on their ability to proceed using the latest information available from Government and health authorities. Known event cancellations and postponements are listed below:

  • Reimagine Ageing Festival
  • Improve Your Strength and Flexibility workshop – 25 March
  • Stepping On workshop – 25 March
  • Getting to Know Your Community Aged Care Services workshop – 26 March
  • Grant Workshops
  • Grant Writing Workshop – 25 March
  • Empowering Community Groups to Access Funding Workshop – 2 April
  • Open Mic Night, Triangle Park, Penrith – 26 March
  • Penrith Producers, Triangle Park – 3 April
  • Village Cafe at Kingswood, Llandilo and North St Marys
  • Harmony Day – 26 March
  • Good Neighbour Day Celebration, Coachman’s Park, St Marys, 27 March
  • Sydney Writers’ Festival – 30 April
  • All library events including Little Seekers Story Time, Baby Time and Toy Library
  • All citizenship ceremonies


Information contained within this news release was correct as at Monday, 30 March 2020.