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Why use this indicator?Access to facilities and services that are responsive to community needs is vital to building socially sustainable, healthy and inclusive communities. Having access to services, facilities and information is about more than just mobility. The term access refers to physical access, the proximity of services and facilities to our communities, cost, the appropriateness of services and facilities, and the awareness of what services and facilities are available. Council is responsible for ensuring the development of socially sustainable, healthy, inclusive communities through integrated land use planning and planning for the social well-being of a community. This is a challenge when planning for new release areas as well as established communities. Council's Access and Equity Policy aims to ensure that the services, information, and facilities provided by Penrith Council are designed to meet the needs of the community in an equitable, appropriate and efficient manner. This indicator will demonstrate whether any inequities exist, and will provide some basis for understanding the impact that 'poor' access has on the community. Council's resources can then be directed towards improving access to those residents and communities experiencing disadvantage. Council has identified that some communities experience higher levels of relative socio-economic disadvantage. In recognition of this Council provided additional resources to its Neighbourhood Renewal Program from 2006. This programme will develop Neighbourhood Action Plans in areas of socio-economic disadvantage. These Plans will involve consultation with local residents and other stakeholders. The actions in the Plans will also have their own performance indicators. What is the current situation?The 2011 community survey asked respondents to provide their level of satisfaction with their level of access to council's services, information and facilities. 31.0% of respondents gave a medium rating and 64.8% gave a high rating, giving an overall mean score of 7.12 out of 10. These results cannot be directly compared with previous years as the survey question has changed, however this is considered to be a positive result. What is the desired trend?An increase in the proportion of residents who are satisfied with the level of access to services, information and facilities. What does this mean for the Sustainability of Penrith City?The ability to access facilities and services is the entitlement of all residents. The expansion and improvement of accessibility will encourage a socially and economically sustainable community. Case Study - Planning for an ageing community
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