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Welcome to Penrith City Council
Penrith is a city on the western fringe of the Sydney metropolitan area, in east central New South Wales, Australia. Penrith is approximately 54 kilometres by road west of Sydney, 30 metres above sea level and is located at latitude 33.47 S and longitude 150.44 E.
The local government boundaries of the City of Penrith cover an area of some 407 square kilometres on the Nepean River flats of the Cumberland Plain.
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Penrith City Council values its customers. We exist solely to serve the community and have recently developed a set of minimum requirements to meet our customers service needs.
In face to face contact, Penrith City Council Staff pledge to:
- Provide you with a prompt, courteous, friendly and professional service at all times.
- Treat you respectfully, as we ourselves would wish to be treated.
- Value you as a customer.
- Listen carefully and identify your needs.
- We will respond to your reasonable individual needs and expectations.
- We will accept responsibility for the timely processing of your business.
- Provide you with answers to enquiries or make arrangements for the enquiries to be addressed.
In telephone contact, Penrith City Council Staff pledge to:
- Answer telephone calls within 5 rings.
- Have a smile in our voice when we welcome you to Penrith Council.
- Greet you with “Good Morning/Afternoon (Section or Department)” and our first name.
- Listen carefully, establish your concerns, note them and act on them accordingly.
- Respond to your messages on the same day if possible, and certainly on the next working day.
- Keep in contact with you so that you are informed of the progress of an issue.
- Provide you with answers to enquiries or make arrangements for the enquiries to be addressed.
In correspondence and with on-line services, Penrith City Council Staff pledge to:
- We will reply to your correspondence within 10 working days.
- If a detailed reply is required that will take additional time to compile/research, we will send an acknowledgement within 10 working days.
- We will communicate clearly in plain language.
- In our reply to you we will fully explain decisions or Council’s position on all issues raised.
Read the Customer Service Charter as a pdf>>
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